I. GENERAL PROVISIONS

These Rules of Accommodation (hereinafter referred to as the Rules) regulate relations in the field of provision of hotel services and other additional and related services (hereinafter referred to collectively as hotel services) LLC "Rhythm" (TIN 7814818920 OGRN 1237800014462) at the Innova Hotel (hereinafter referred to as the Hotel ), developed on the basis of the Civil Code of the Russian Federation, Federal Law dated November 24, 1996 N 132-FZ "On the fundamentals of tourism activities in the Russian Federation", Law of the Russian Federation No. 2300-1 dated February 7, 1992. “On the protection of consumer rights”, Rules for registration and deregistration of citizens of the Russian Federation at the place of stay and place of residence within the Russian Federation, approved by Decree of the Government of the Russian Federation of July 17, 1995 N 713 “On approval of the Rules for registration and deregistration of citizens of the Russian Federation from registration at the place of stay and at the place of residence within the Russian Federation and the list of persons responsible for receiving and transferring to the registration authorities documents for registration and deregistration of citizens of the Russian Federation at the place of stay and at the place of residence within the Russian Federation Federation", Rules for the implementation of migration registration of foreign citizens and stateless persons in the Russian Federation, approved by Decree of the Government of the Russian Federation of January 15, 2007 N 9 "On the procedure for carrying out migration registration of foreign citizens and stateless persons in the Russian Federation", and the Rules for the provision hotel services in the Russian Federation, approved by Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853.

· The Innova Hotel is located at the address: Moscow, st. Zatsepa, 27
· The Innova Hotel is intended for temporary accommodation of Guests for a period agreed with the Hotel.
· The Hotel's operating hours are 24/7, year-round. · These Rules are a public offer of the Innova Hotel to an unlimited number of consumers interested in purchasing hotel services.
· These Rules are posted in the Reception and Accommodation Service and on the official website of the Innova Hotel : www.innova-hotel.ru

II. BASIC CONCEPTS

Guest (consumer) is an individual who intends to order or orders and uses hotel services exclusively for personal, family, household and other needs not related to business activities.

Customer is an individual or legal entity, or individual entrepreneur who intends to order or purchase (ordering or purchasing) hotel services for the benefit of the consumer.

Hotel (performer) - an accommodation facility (hotel territory and other objects that ensure its operation, as well as equipment and other property) in which hotel services of the Innova Hotel are provided , either on its own or with the involvement of third parties.

Hotel services - a set of services for the provision of accommodation facilities, provided for by the Rules for the provision of hotel services in the Russian Federation (temporary accommodation services for Guests, household and other services provided by the Hotel).

Additional Hotel services - household services, parking spaces, transport and other services provided by the Hotel on a reimbursable basis, the cost of which is not included in the cost of staying at the Hotel, the list of which is specified in these Rules.

The reception and accommodation service is a division of the Hotel, located on the ground floor of the Hotel, which receives and registers arriving guests and places them in rooms.

Reservation - assigning a room (place in a room) to the Guest in the Hotel, on the conditions determined by the application of the customer or consumer and confirmation of this application by the contractor.

Check-out time – the time set by the Hotel for check-in and check-out of Guests (consumers).

Hotel day is the basic unit of measurement for the period of stay at the Hotel, the beginning of the hotel day (check-in time) is 14:00, the end of the hotel day (check-out time) is 12:00.

Check out is a procedure for checking out and checking out a Guest from a hotel at a fixed checkout time. According to the rules, the stay is counted in hotel days.

A public offer is an offer from the Hotel addressed to an unlimited number of persons interested in purchasing hotel services to enter into an agreement for the provision of hotel services.

Acceptance is the consent of a person interested in purchasing hotel services to enter into an agreement for the provision of hotel services through certain actions (payment, consent to payment).

Visitors are persons not staying at the Hotel. Guests meet with visitors in the hotel lobby. Illegal entry of visitors who have not passed registration into the Guest's room (other premises of the Hotel that do not provide for the presence of unregistered persons) is regarded as a gross violation of the rules of residence at the Hotel.

Price list is a systematic list of accommodation services indicating prices and brief characteristics of room types, located on the official website of the Hotel www.innova-hotel.ru, as well as in the Reception and Accommodation Service.

The service provided is an action (set of actions) performed by the Contractor to fulfill its obligations in accordance with the law “On the Protection of Consumer Rights” and other regulations (including local ones) regulating various types of activities.

A service not provided is a failure by the Contractor to fulfill its obligations to provide paid services. A service not fully provided is a service that was not provided on time or with any deviations from the stated characteristics.

Registration card is a document containing personalized information about the guest, rules of residence and performing the functions of an agreement between the Hotel and the Guest.

A gross violation of the hotel rules of residence is a situation in which the behavior of a Guest or visitor to the Hotel prevents the Contractor and his staff from properly performing their duties to ensure the relaxation and safety of guests, or the actions of the Guest (visitor) insult the honor and dignity of the staff or guests, leading to damage or destruction of Hotel property, and also violate the norms of local regulations of the Hotel, the legislation of the Russian Federation.

Key card is an electronic key issued to a Hotel Guest to allow unhindered access to the premises, movement around the Hotel territory and receipt of services paid for and provided by the Contractor. In case of loss/damage of an electronic key, a fine of 500 rubles will be charged for each key.

A security deposit is a certain amount that acts as a guarantee to cover the Guest’s obligations, the occurrence of which is not predetermined in the future.

III. RESERVATION PROCEDURE AND CONDITIONS

The Hotel enters into an agreement for the provision of hotel services with the Guest by drawing up a document signed bilaterally (Guest registration card), or by accepting a request for room reservation, including through postal, telephone communication, as well as via the Internet, using online services reservations, by email and from the Hotel website.

Upon check-in, the Guest pays for hotel services for the entire period of stay, in cash, by bank card, or by bank transfer.

Payment for the reservation is made based on the received invoice for payment and confirmation of the reservation; on the Hotel website or through the online booking system using Internet acquiring.

The guest has the right to pay for hotel services in full before they are provided, by cash payment or by bank card, or by bank transfer, based on the received invoice for payment and written confirmation of the reservation, as well as on the Hotel’s website, the online booking system using Internet acquiring.

When performing actions to fill out a request for a room reservation, or directly when checking into a room, the Guest thereby confirms that he is familiar with these Rules of Accommodation, Fire Safety Rules, and also agrees with the terms of provision of hotel and related services by the Hotel, consents to the processing personal data in accordance with clause 4 of Art. 9 Federal Law “On Personal Data” dated July 27, 2006. No. 152-FZ by providing a copy and original of a passport or other identity document (the list is approved by clause 18 of the Rules for the provision of hotel services in the Russian Federation, approved by Decree of the Government of the Russian Federation of the Russian Federation dated November 18, 2020 No. 1853), and does not object to obtaining information about the Hotel’s privileges and price offers.

When concluding an agreement, the Guest independently familiarizes himself with these Rules posted in the Reception and Accommodation Service or on the page of the official website of the Hotel http: www.innova-hotel.ru.

Reception and accommodation service telephone: Tel.: + 7 (980) 180-22-27

Reception and accommodation service e-mail: innovahotelmsw@gmail.com

Website: www.innova-hotel.ru

The Hotel price list contains information on prices and categories rooms, posted in the Hotel Reception and Accommodation Service and on the official website: www.innova-hotel.ru

The Hotel has the right to set prices and tariffs, apply a system of discounts on all services provided to the Guest, with the exception of those that are subject to government price regulation and tariffs.

The cost of accommodation and additional services is set by the Hotel independently. The hotel determines the list of services that are included in the room price, as well as the timing of their provision.

Reserving a room at the Hotel is possible using one of two options:
· guaranteed reservation (available all year round) - a type of reservation in which the hotel awaits the Guest until checkout time of the day following the day of scheduled check-in. A condition for a guaranteed reservation is making a reservation payment (equal to the cost of 1 night of accommodation in the reserved room category). If you are late after the check-out time, the Guest does not check-in, or if you untimely cancel the reservation (less than a day before the date and time of arrival specified in the application), the Guest or the Customer will be charged the reservation payment for the actual downtime of the room. If you are late by more than a day, the contract is terminated.
· non-guaranteed booking – with a non-guaranteed booking, the Hotel waits for the Guest until check-in time, after which, if the booking payment or cost of accommodation is not received before check-in time, the booking is canceled and the contract concluded between the parties is terminated.

When booking/accommodating, the Guest selects a room category, and the right to select a specific room belonging to this category remains with the Hotel Reception Service.

The reservation is considered confirmed after receiving a unique reservation number.

Reservations for early check-in or late check-out are provided subject to availability of rooms on the day of arrival or departure for an additional fee ( daily ) and at the discretion of the Hotel administration.

Guaranteed reservations are made in the following ways:
1) Upon prior request of the Guest through the Hotel website, online booking system, by telephone, when the Guest makes a payment in the amount of the cost of one night's stay in a specifically selected room category at the Hotel, by paying an invoice issued by the Hotel or using the Internet - acquiring or directly at the Hotel by making a reservation payment in cash or by bank card. Payment for the reservation must be made within 2 calendar days from the date of invoice. Failure to pay on time is grounds for cancellation of a guaranteed reservation. Making a payment for the reservation guarantees the Guest the availability of a room from 14.00 on the day of arrival for the reservation until 12.00 on the next calendar day at any time of arrival. If the Guest, with a guaranteed reservation, does not use the hotel accommodation service on the specified check-in day or is late, he will be charged for the actual downtime of the room.

2) is made upon the preliminary request of the Guest through the counterparty company (online booking platform), subject to an application from the counterparty and payment of the reservation in the amount of 100% of the cost of hotel services for the entire period of stay at the Hotel by payment of the invoice issued by the Hotel. The invoice for the payment of the reservation must be paid by the counterparty within 2 business days from the date of its receipt. Failure to pay on time is grounds for cancellation of a guaranteed reservation. Making a reservation payment by the counterparty guarantees the Guest the availability of a room from 14.00 on the day of arrival for the reservation until 12.00 on the next calendar day at any time of arrival. If the Guest, with a guaranteed reservation, did not use the accommodation service at the Hotel on the specified day of arrival, refused the services provided by the Hotel, or was late, the reservation payment is withheld by the Hotel as a penalty for room downtime in the amount specified in the agreement with the counterparty.

A request for a guaranteed reservation must contain the full names of all Guests who will be provided with Hotel services under this request.

Changing the names of Guests is possible no less than 24 hours before the planned check-in.

IV. HOTEL ACCOMMODATION PROCEDURES

Accommodation of the Guest in the Hotel is carried out only after making 100% payment for services for the entire period of stay at the Hotel and only upon providing the employee of the reception and accommodation service with an identification document, according to the list approved by clause 18 of the Rules for the provision of hotel services in the Russian Federation, approved by the Decree of the Government of the Russian Federation dated 11/18/2020 No. 1853.

· if the Guest’s check-in is made after 00:01, and check-out is planned before 12:00 of the same calendar day, the Guest’s check-in is carried out on the current hotel day (from 14:00 of the previous calendar day and until 12:00 of the current calendar day). In other words, for stays of less than one day, payment is charged per day, regardless of check-in time; room reservations are provided before check-out time;
· when the Guest is accommodated after 00:01, if check-out is planned before 12:00 of the next calendar day, the Guest’s check-in is carried out from the next hotel day (from 14:00 of the current calendar day until 12:00 of the next calendar day), in this case The Guest is charged the cost for two nights of stay;

The minimum period of stay at the Hotel is one hotel day.

The consumer is responsible and compensates for damage in the event of loss or damage through his fault to hotel property in accordance with the legislation of the Russian Federation and the Rules for the provision of hotel services in the Russian Federation.

Registration of Guests who are citizens of the Russian Federation at the place of stay at the Hotel is carried out in accordance with the Rules for registration and deregistration of citizens of the Russian Federation at the place of stay and at the place of residence within the Russian Federation, approved by the Decree of the Government of the Russian Federation dated July 17, 1995. No. 713 “On approval of the Rules for registration and deregistration of citizens of the Russian Federation at the place of stay and place of residence within the Russian Federation and the list of persons responsible for receiving and transferring to the registration authorities documents for registration and deregistration of citizens of the Russian Federation at the place of stay and place of residence within the Russian Federation.” According to paragraph 14 of the Resolution, registration of a citizen at the place of stay at the Hotel is carried out upon the arrival of such a citizen by the Hotel administration on the basis of identification documents.

Registration of a foreign citizen and stateless person at the place of stay in the Hotel and deregistration of them at the place of stay are carried out in accordance with the Rules for the implementation of migration registration of foreign citizens and stateless persons in the Russian Federation, approved by the Decree of the Government of the Russian Federation of January 15, 2007 No. 9 “On the procedure for carrying out migration registration of foreign citizens and stateless persons in the Russian Federation” on the basis of:

a passport of a foreign citizen or another document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identification document of a foreign citizen ( Art. 10 of Law No. 115-FZ of July 25, 2002 “On the legal status of foreign citizens in the Russian Federation”); a migration card with a mark from the border control authority about the entry of this foreign citizen into the Russian Federation or with a mark from the territorial body of the federal executive body in the field of migration about the issuance of the specified migration card to this foreign citizen; visas for citizens of those countries that have a visa regime with the Russian Federation; previous registration (if more than 7 days have passed since crossing the border).

In the absence of the required documents, the Hotel reception staff will be forced to refuse Guests check-in.

Additional information on the list of identification documents used for accommodation in the Hotel, the procedure for registering citizens of the Russian Federation and foreign citizens of stateless persons at the place of stay at the Hotel, can be obtained from the Department of Internal Affairs of the Main Directorate of the Ministry of Internal Affairs of Russia in Moscow, located at : Moscow, st. st. Petrovka, 38, building 1, or by calling the information service of the Main Directorate for Migration of the Ministry of Internal Affairs of Russia + 7 (495) 694-92-29.

Children accommodation

There is no charge for staying at the Hotel for children whose age at the time of check-in at the Hotel is no more than 5 (Five) years old (for family accommodation, without extra bed provision).

For accommodation in the Hotel, children aged from 5 (Five) years at the time of check-in at the Hotel will be charged 1,000 rubles/night without the provision of additional bed.

The Hotel allows persons under 18 years of age to live together in the same room with persons over 18 years of age, provided that these persons are not related in the following cases:

· with the written permission of the mother, father, guardian , trustee; · with the written permission of the guardianship and trusteeship authority.

In case of violation of this provision of the Hotel Rules, the Hotel administration is not responsible for the possible consequences of the actions of residents. Responsibility for the possible consequences of the actions of residents rests in full with a person who has reached the age of 18. Registration at the Hotel of minor citizens under 14 years of age is carried out on the basis of identification documents of their parents (adoptive parents, guardians) or close relatives, accompanying person(s), document certifying the authority of the accompanying person(s), as well as the birth certificates of these minors.

Extension of stay

If it is necessary to extend the time of stay in the room, the Guest can contact the Hotel Reception Service. Subject to availability at the Hotel, the period of stay may be extended.

Extension of the room for a period of any time from 12:00 to 24:00 is possible upon payment of 100% of the cost for one hotel day according to the price list.

V. HOTEL SERVICES

The Hotel provides services, the cost of which is included in the price of your stay:

· high-speed Internet “ wi-fi ” throughout the Hotel;
· daily room cleaning; · change of bed linen and towels (once every 3 days); · use of ironing board and iron;
· calling an ambulance and other special services;
· use of a first aid kit; (The medical kit has the composition established by the Order of the Ministry of Health and Social Development of Russia dated 03/05/2011 No. 169n “On approval of the requirements for equipping first aid kits with medical products for providing first aid to employees” and is kept by the administrator on duty. The first aid kit contains Instructions for providing first aid using a first aid kit for providing first aid to employees); · toiletries; · slippers; · wake-up call service; · other services at the discretion of the Contractor.

The Hotel provides additional services, the cost of which is not included in the price of your stay:


· 24-hour parking (subject to availability);

VI. RIGHTS AND OBLIGATIONS OF HOTEL GUESTS

Guests have the right to:

· Use all services of the Hotel. · Receive complete and reliable information about the Hotel's opening hours, the cost and list of services provided and additional services, make a preliminary order for services. · Contact the Reception and Accommodation Service employees regarding the quality of services provided, leave reviews and suggestions in the Book of Reviews and Suggestions, which is located in the Reception and Accommodation Service.




Guests are obliged to:

· Comply with these Rules of accommodation and provision of services; · Respect the rights of other Hotel Guests. · Comply with moral and ethical standards, refrain from excessive consumption of alcoholic beverages, drugs and obscene language in public areas of the Hotel.
· Pay bills for Hotel services provided in the manner prescribed by these Rules.
· Take care of the Hotel property. In case of loss or damage to property, the Guest shall compensate for the damage in the manner prescribed by current legislation. The amount of damage is determined and paid according to the Price List for loss and damage to Hotel property. In the event of failure to comply with these rules of residence by a legal entity on whose behalf an agreement has been concluded for the provision of hotel and related services of the Hotel, responsibility rests in full with the Guest. · Do not create conditions or allow accidents of electrical networks, water and heat supply networks and other technical and engineering systems and Hotel equipment; · If a Guest is diagnosed with an infectious disease or if one is suspected of such, immediately vacate the Hotel room (Article 33 of the Federal Law “On the Sanitary and Epidemiological Welfare of the Population” dated March 30, 1999 No. 52-FZ); · Strictly follow the rules fire safety in the manner prescribed by Appendix 4 to these Rules, preventing the occurrence of sources of smoke and/or fire; · Pay in a timely manner and in full for other additional services provided by the Hotel that are not included in the room price. In case of late payment, their provision is terminated until the debt is fully repaid; · When leaving the room, close the water taps, windows, turn off the lights, TV and other electrical appliances, close the room; · Upon expiration of the paid period of stay, vacate the room, namely before 12 -00;· When leaving the Hotel, notify the duty administrator of the Reception and Accommodation Service about your departure and hand over the key.

VII. RIGHTS AND OBLIGATIONS OF THE HOTEL

The Hotel is obliged to:

· Provide services to Guests in a timely, high-quality and complete manner. · Inform Guests about the services provided and additional services of the Hotel, the form and procedure for their payment. · Ensure full compliance of the Hotel services provided with sanitary and epidemiological norms and rules.
· Ensure the confidentiality of information about Hotel Guests.
· Respond in a timely manner to requests from Guests, taking measures to eliminate accidents and breakdowns in the Hotel rooms as soon as possible. · The Hotel is not responsible for the loss of money, other currency valuables, securities, bank and telephone cards, jewelry, jewelry and other valuables .· In case of discovery of forgotten items, the Hotel will immediately notify the owner, if the owner is known. The Hotel stores the item forgotten by the guest at the Hotel in accordance with the category of value established by the internal regulations on forgotten and lost items: · Valuables – 7 days; · Items of no particular value – 1 day; · Personal hygiene items/underwear/alcohol – are subject to disposal on the day of discovery; · Products with unbroken packaging are subject to disposal on the day of discovery; · Products with opened packaging are subject to disposal on the day of discovery. · The Hotel informs Guests that for security purposes, video surveillance is carried out in the Hotel premises with the exception of rooms, toilets and shower cabins. · Provide, upon the Guest's first request, the “Book of Reviews and Suggestions,” which is located in the Hotel Reception Service. · Do not hold noisy events on the Hotel premises after 23.00, with the exception of pre-agreed holidays and entertainment programs.




The Hotel has the right:

· Hotel employees have the right to enter the room to clean, change linen, check the heating, power supply, air conditioning systems or troubleshoot their operation, as well as in case of violation by the Guest of these rules. · In case of expiration of the Guest's stay at the Hotel and his absence from the place of residence for more than 1 hour without payment, independently empty the room of the Guest’s belongings, creating a commission of representatives of the Hotel.
· In order to improve the quality of services provided to Hotel Guests, record telephone conversations.
· Conduct a telephone survey about the quality of the services provided. · In case of gross violation by the Guest of these Rules, the Hotel has the right to create a commission of representatives of the Hotel, draw up an act on this violation and, if necessary, invite employees of the internal affairs bodies to clarify all the circumstances. · Evict the Guest early, if the latter violates the terms of the contract, abuses alcohol, drugs and violates the rules of public order, the Guest shall reimburse the Hotel for the expenses incurred by him.

VIII. IT IS PROHIBITED AT THE HOTEL:

· Carry out professional photography/video filming without written permission from the Hotel management in office premises, restaurant kitchens and other areas closed to public access. Photo/video shooting can be carried out in accordance with the Law of the Russian Federation of December 27, 1991 No. 2124-1 “On the Mass Media”: by a journalist upon presentation of a press card in public access areas, namely: halls, elevators, restaurant halls, lobby bar.
· Bring and store weapons, explosive and flammable, caustic, poisonous and other dangerous items; guests who, by the nature of their activities, have the right to carry and store weapons are obliged, at the request of the Hotel, to provide documents certifying this right. · leave unauthorized persons in the room (persons who are not a party to the stated agreement for the provision of hotel services), and also hand over the key to them from the room; · store bulky items, flammable materials, weapons, chemical, radioactive and explosive substances, mercury; · store and use pyrotechnic products; · use your own electric heating devices; · independently rearrange the furniture in the room; · keep animals, birds, reptiles, insects; · use obscene language in public areas of the Hotel; · drink alcoholic beverages in common areas of the hotel;
· Smoking on the territory of the Hotel (in the room, in the corridors of the Hotel, in public areas of the Hotel), with the exception of specially designated areas. In case of violation of this rule by the Hotel administration, the guest will be charged a general cleaning service in accordance with the approved cost of the service in the amount of 5,000 rubles.
For the purposes of these Rules, smoking means the process of inhaling smoke and/or steam, of any origin, including, but not limited to: smoke and/or steam resulting from the combustion (smoldering) of tobacco and/or smoking mixtures of plant and/or chemical origin (tobacco, Iqos , glo , etc.);
smoke and/or steam generated when using electronic systems, electronic cigarettes and other devices that produce aerosol and/or steam and/or smoke by heating a liquid; smoke and/or steam generated when using devices for heating tobacco/smoking mixtures (Hookah) ;smoke and/or steam generated when using other devices. · openly carry any types of civilian, service, or military weapons available to Hotel guests, including during the performance of their official duties, as well as special equipment. Guests who, by the nature of their activities, have the right to carry and store weapons are obliged, at the request of the Hotel administration, to provide documents certifying this right; · Remove property belonging to the Hotel from the Hotel; · Deliberately pollute the territory of the Hotel; · Throw various objects out of the windows; · Stay children under 12 years of age unaccompanied by adults in the guest areas of the Hotel, on staircases and flights; · In case of failure to comply with these Rules and the occurrence of negative consequences in relation to children, the Hotel administration is not responsible for their health.

In the event of a gross violation of the rules of conduct or fire safety rules on the part of the Guest, the administration has the right to refuse the Guest further stay at the Hotel /

The Hotel reserves the right not to provide accommodation services to persons if there are suspicions that these persons are under the influence of alcohol, drugs or under the effect of psychotropic drugs.

X. PROCEDURE FOR RESOLUTION OF DISPUTES AT THE HOTEL

In case of any controversial issues regarding the quality of service, the Guest can resolve them during the daytime with the senior administrator, the management of the Hotel; at night - with a representative of the reception service (administrator).

If it is impossible to eliminate the identified deficiencies, the Guest has the right to submit a claim in writing indicating a comment in the “Book of Reviews and Suggestions” located at the reception desk on the ground floor of the Hotel, or leave a message to the management on the Hotel website www.innova-hotel. ru or by email - innovahotelmsw@gmail.com

In order to improve the service and quality of services provided by the Hotel, the Hotel asks Guests to leave contact information to receive a response from the Hotel (telephone, postal address or email address).

In cases not provided for by these Rules, the Hotel Administration and Hotel Guests are governed by the current legislation of the Russian Federation.

The hotel administration does not bear property liability if it proves that a violation of its obligations arose as a result of force majeure (force majeure), or due to the fault of the Guest.

FIRE SAFETY RULES

1. GENERAL PROVISIONS

1.1. When checking into the Hotel, you must familiarize yourself with the location of exits and staircases, the evacuation plan and the location of primary fire extinguishing equipment.
1.2. In order to comply with fire safety rules, it is prohibited: · use electric heating devices (coffee makers, electric stoves, multicookers, irons, boilers) in the room · do not light candles; · when leaving the room, leave TVs, tape recorders, lamps, air conditioning, lighting lamps plugged in; cover switched-on floor lamps and table lamps with foreign objects, etc. · Smoking on the Hotel premises (in the room, in the Hotel corridors, in public areas of the Hotel), with the exception of specially designated areas. In case of violation of this rule by the Hotel administration, the guest will be charged a general cleaning service in accordance with the approved cost of the service in the amount of 5,000 rubles.
For the purposes of these Rules, smoking is understood as the process of inhaling smoke and/or steam, of any origin, including, but not limited to: - smoke and/or steam resulting from the combustion (smoldering) of tobacco and/or smoking mixtures of vegetable and/or chemical origin (tobacco, Iqos , glo , etc.);
- smoke and/or steam generated when using electronic systems, electronic cigarettes and other devices that produce aerosol and/or steam and/or smoke by heating a liquid; - smoke and/or steam generated when using devices for heating tobacco/smoking mixtures ( Hookah); · bring flammable substances, fireworks and flammable materials into the room. · Use gas equipment. · Use fire extinguishing agents for purposes other than their intended purpose. 1.3 If you detect a characteristic smell of burnt wire insulation or other burning smell, immediately inform the administration.

2. IN CASE OF FIRE IN THE GUEST ROOM, IT IS NECESSARY

2.1. Immediately report the incident to any Hotel employee, and then to the fire department from your mobile phone 112 (single emergency call number);
2.2. Make sure there is no fire or smoke in the corridor, leave the danger zone and act as directed by the Hotel administration or fire department.2.3. If it is not possible to eliminate the source of fire on your own, leave the room and close the door without locking it; 2.4. If the door in the room is hot or smoke leaks into the room from the corridor, then opening the door is strictly prohibited. It is necessary to wet the towels and cover all the cracks with them. Even if the door is not hot, you should be prepared to slam it quickly if necessary, because... under the pressure of the flame the door may swing open on its own; 2.5. If fire or smoke is outside the window, close the window, tear off the curtains or tulle and remove all flammable objects from the window;

3. IN CASE OF FIRE OUTSIDE THE GUEST'S ROOM, IT IS NECESSARY

3.1. Immediately report the incident to any Hotel employee, and then from your mobile phone 112 (single emergency number);
You should close all windows and doors and leave the room immediately, activate the fire alarm system by turning on the manual call point; 3.2. Stay in the room if a fire in the corridor blocks all exits, or if the corridor is heavily filled with smoke, because... Even in the absence of a flame, inhaling thick smoke is dangerous to life. If there is no fire or heavy smoke in the room, it is better to stay inside.3.3. If there is smoke in the room, you need to open the windows and turn on the ventilation in the bathroom, place wet towels under the door and in other door cracks, which will prevent smoke from entering the room and will avoid drafts when the windows are open. 3.4. Make a mask by wrapping your nose and mouth with a damp towel or piece of clothing, because... In case of fire there is a risk of suffocation from smoke or toxic gas. Every effort should be made to minimize smoke entry into the lungs.3.5. It is possible to use an ice bucket, trash can or suitcase to pour water on a door or any other hot surface, or to extinguish a fire in the room.3.6. A closed and well-sealed door can reliably protect against dangerous temperatures. To avoid smoke poisoning, it is necessary to cover cracks and ventilation holes with towels or bedding moistened with water; 3.7. When firefighters arrive at the scene, they must go to the window and give a sign for assistance.3.8. In case of organized evacuation of guests staying from the Hotel, act as directed by the administration.

RULES FOR USING THE LAUNDRY

1. Laundry hours are from 10:00 to 22:00.
1.1. The laundry operates in self-service mode.1.2. Washing is paid and amounts to 200 rubles. The hotel provides washing products. 1.3. Laundry rooms are not intended for storing laundry.
1.4. The laundry room has free access to:
✓ 1 washing machine car ;
2. Using the washing machine is possible only after reading the brief manual.2.1. It is necessary to monitor the laundry cycle and pick it up from the laundry room in a timely manner.2.2. When unloading the previous user's laundry from the machine drum, carefully fold the laundry into a container and place it on the rack.2.3. Leave the washing machine hatches open after washing.2.4. If the washing machine does not turn on or does not draw water, contact the Hotel administration3. Using the iron is only possible after reading the brief instructions.4. The administration is not responsible for the safety and integrity of Guests' products after using the washing machine and is also not responsible for items left in the laundry room.

INSTRUCTIONS FOR USING THE IRON

1. Check if the clothes can be ironed. Look at the label, as this is often where the care instructions for the garment are located. If you don't find this information there, look at what the item is made of.
1. Pour water into the iron reservoir. Use filtered water to avoid clogging the steam vents of your iron.
2. Set the iron to the appropriate temperature and let it heat up.
3. Place the item on the ironing board. Start ironing.
4. Attention: Do not leave the iron in one place for too long to avoid the product sticking to the soleplate of the iron.
5. Keep the iron upright to avoid fire hazards.
6. Make sure that the cord is positioned freely.
7. Unplug the iron after finishing the ironing process to avoid fire.
8. The administration is not responsible for the safety and integrity of Guests’ products after using the iron and is also not responsible for items left in the laundry room.

Guest registration card

Registration card is a document containing personalized information about the guest, rules of residence and performing the functions of an agreement between the Hotel and the Guest.

These Rules are a public offer of the Innova Hotel.

Check-in at the Hotel is carried out upon presentation of a passport, military ID or driver's license.
1. The Hotel is intended for temporary residence of persons for a period agreed with the Hotel administration. Upon expiration of the agreed period, the resident is obliged to vacate the room according to the checkout time. If you wish to extend your stay, you must inform the Hotel administrator no later than 2 hours before check-out time - 12 noon local time (subject to availability).
2. Checkout time is 12:00 local time. Guests can check in from 14:00 local time.
3. The Hotel's operating hours are 24 hours a day.
4. Bed linen is changed once every three days.
5. Refunds will be provided based on the rate booked. An application for a refund is reviewed within 10 working days.
6. At the Hotel it is prohibited to:
· escort or leave unauthorized persons in the rooms, as well as hand over the room key to them; · store bulky items, flammable materials, weapons, chemical and radioactive substances, mercury; · keep animals, birds, reptiles, insects; · be in a state of strong alcohol or drug intoxication; · disturb the peace of guests living in neighboring rooms. · damage hotel property (bed linen, furniture, equipment, etc. ) ·
smoke on the Hotel premises (in the room, in the Hotel corridors, in public areas of the Hotel), with the exception of specially designated areas. In case of violation of this rule by the Hotel administration, the guest will be charged a general cleaning service in accordance with the approved cost of the service in the amount of 5,000 rubles.

The Hotel has the right to terminate the contract for the provision of hotel services unilaterally, or refuse to extend the period of stay, if the guest violates the rules of residence, untimely payment for Hotel services, or the guest causes material damage to the Hotel.

When performing actions to fill out a request for a room reservation, or directly when checking into a room, the Guest thereby confirms that he is familiar with these Rules of Accommodation, Fire Safety Rules, and also agrees with the terms of provision of hotel and related services by the Hotel, consents to the processing personal data in accordance with clause 4 of Art. 9 Federal Law “On Personal Data” dated July 27, 2006. No. 152-FZ by providing a copy and original of a passport or other identity document (the list is approved by clause 18 of the Rules for the provision of hotel services in the Russian Federation, approved by Decree of the Government of the Russian Federation of November 18, 2020 No. 1853)